Shipping Policy

Order Processing

All orders are carefully processed and verified within 1–3 business days after being placed.
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can monitor your delivery at any time.
Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

At RITAÉ, we collaborate with trusted Korean skincare suppliers to deliver authentic, high-quality products directly from the source.
Our streamlined logistics ensure that your order reaches you efficiently — typically within 2–5 working days, depending on your location.

Delivery times may vary slightly during peak seasons or due to customs delays.

Shipping Rates

Below are our standard shipping costs by destination:

Packaging & Supplier Fulfillment

To ensure authenticity and quality, some products are shipped directly from our verified suppliers’ fulfillment centers.
This allows us to deliver fresh, genuine K-beauty products while maintaining fast and reliable service.

Please note that some packages may arrive with the supplier’s original branding or logo — this is part of our transparent and sustainable fulfillment process.
Every item is checked by our partners for quality, freshness, and safe handling before it leaves the warehouse.

Customs & Duties

Orders shipped outside of the EU may be subject to customs fees or import taxes.
These charges are determined by your country’s regulations and are the customer’s responsibility.
RITAÉ cannot be held accountable for delays caused by customs, but our support team is always happy to assist.

Order Tracking

Once shipped, you’ll receive an email containing your tracking number.
Tracking updates usually appear within 24–48 hours after dispatch.
If your tracking information doesn’t update immediately, please rest assured — your order is safely on its way.

Lost or Delayed Packages

If your order does not arrive within the expected delivery window, please contact us at support@ritae.store.
We’ll promptly assist in tracking your shipment or issuing a suitable resolution.

Returns & Exchanges

For hygiene and safety reasons, we are unable to accept returns on opened or used skincare products.
If you receive an incorrect, damaged, or defective item, please reach out within 7 days of delivery, and our support team will arrange a replacement or refund.

Our Commitment

At RITAÉ, we value transparency, authenticity, and care in every step — from curation to delivery.
We take pride in connecting you with the best of Korean beauty, shipped responsibly and thoughtfully to your door.